Items that can be returned/refunded or exchanged within the 30 days * follow the criteria as below:
- Faulty items damaged/broken, or soiled upon arrival.
- Items received in the incorrect size/color.
- Quality problems or defects during use
*7 Days No Reason Return
Within 7 days of you receiving the product, if you wish to return it for personal reasons and the product is still in brand new condition, you may return it for a refund of the item price. You will be responsible for paying the return shipping fees.
Note: Items that can be returned/refunded must follow the criteria below:
- Items are in the original packing with tags.
- Items are in brand new condition:unused, and unwashed, and be accompanied by the original hang tags.
*Customer’s Reason: no longer needed, bought by mistake, not as expected, changed mind, etc
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer’s personal reason (Check details below), we’ll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer’s personal reason:
- Wrong address/no consignee
- Invalid contact information/ no answer to the delivery calls & emails
- Customer refuses to accept package/pay tax fee/ complete customs clearance
- Didn’t collect package by the deadline
Return address & refunds
Return address: You will need to send your returning products to our warehouse in Asia, Germany. Please always contact the customer service department: email@example.com first to obtain the return address. Please DON’T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds:Upon receiving your returned Mountaintop-Outdoor Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Mountaintop-Outdoor Supply product within 7 – 10 business days. This refund will be issued to the account or credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.